ABOUT US
Tresolo was founded by three passionate co-founders who share one vision: to redefine modern elegance for women in Egypt.
We built Tresolo to offer bags that combine minimalist design, premium quality, and everyday practicality — pieces that make every woman feel confident, stylish, and effortlessly herself.
From design to materials to customer experience, we work together on every detail to ensure that each bag reflects the heart of Tresolo: simplicity, sophistication, and craftsmanship you can trust.
At Tresolo, we don’t just create bags — we create companions that elevate your daily life.
Return & exchange policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we’re happy to offer returns or exchanges under the following conditions:
1. Eligibility Period
You may request a return or exchange within 14 days from the date you receive your order.
2. Condition of Returned Items
To be eligible for a return or exchange, items must:
Be in their original condition — unused, unworn, and unwashed.
Include all original packaging, tags, and accessories.
Show no signs of damage, alteration, or wear.
3. Damaged or Incorrect Items
If you receive:
An item that is damaged or defective, or
A different item from what you ordered,
please contact us immediately. We will gladly accept the return or exchange provided the item has not been used and remains in its original condition.
In these cases, return shipping will be covered by us.
4. Change of Mind / Product Not as Expected
If you change your mind, wish to exchange your product for another, or decide to return it completely, you may do so within 14 days of receiving your order — as long as the product is unused and in its original condition.
Please note that in such cases, the customer will be responsible for covering the shipping fees associated with the return or exchange.
5. Return Process
To initiate a return or exchange, please contact our customer support team with your order details and reason for return.
Before approving the request, our team will ask you to provide clear photos of the product to confirm that it is in its original condition.
Once the return request is approved, our shipping partner will contact you to arrange the pickup of the item from your location.
Please ensure the item is securely packaged and ready for collection.
6. Condition Verification
All returned items are carefully inspected upon arrival.
If the item is found to be used, damaged, altered, or not in its original condition, the return request will be denied and the product will be sent back to the customer.
(Exceptions apply only if the item was already damaged or defective upon delivery and this was the reason for the return.)
7. Refund Method
Once the returned item is received, inspected, and approved, we will contact you to provide your preferred virtual payment method (such as Vodafone Cash, InstaPay, or any similar service).
Your refund will then be processed and released through the provided payment method.
Frequently asked questions (FAQ)
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, choose your favorite item, select the size or color (if applicable), and click “Add to Cart.” Once you’re ready, go to checkout and follow the steps to complete your order securely.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, as well as local payment methods available through our Shopify-powered checkout. You can also choose Cash on Delivery (COD) in selected areas within Egypt.
Q: Is my payment information secure?
A: Absolutely. All transactions are processed through Shopify’s encrypted payment system, ensuring your details remain private and secure.
2. Shipping & Delivery
Q: Do you offer delivery across Egypt?
A: Yes! We deliver to all major cities and towns in Egypt through our trusted courier partners.
Q: How long does delivery take?
A: Orders are usually delivered within 2–5 business days depending on your location. You will receive a confirmation message once your order has been shipped.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link or message so you can follow your delivery in real time.
Q: What are the shipping fees?
A: Shipping fees vary by location and will be clearly shown at checkout before you confirm your order.
3. Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes, you can request a return or exchange within 14 days from the date you receive your order, as long as the item is unused, undamaged, and in its original packaging.
Q: How do I start a return or exchange?
A: Please contact our support team at info@tresolo.com
or through our website’s contact form. We’ll guide you through the process and arrange for courier pickup.
Q: Will I be charged for returning an item?
A: If you are returning due to a change of mind or exchange, the shipping cost will be deducted from your refund.
If the item was received damaged or defective, we will cover all return costs.
Q: When will I receive my refund?
A: Refunds are processed once the returned item is inspected and approved. You’ll receive the amount via your preferred digital payment method within 3–7 business days.
4. Products & Quality
Q: Are your products genuine?
A: Yes — all Tresolo products are authentically designed and carefully selected to meet our premium quality standards.
Q: What materials do you use for your products?
A: We use high-quality materials that combine durability and elegance, including vegan leather and metal accessories tested for long-term use.
Q: What if an item I want is out of stock?
A: Some items may restock quickly. You can click the “Notify Me When Available” button on the product page to get an alert once it’s back in stock.
5. Account & Support
Q: Do I need to create an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save favorites, and enjoy a faster checkout next time.
Q: I forgot my password. What should I do?
A: Click “Forgot Password?” on the login page, and you’ll receive a link to reset it via email.
Q: How can I contact Tresolo for help?
A: You can reach our customer support team anytime at info@tresolo.com
, or send us a message through our Contact Us page.
6. Promotions & Gift Options
Q: Do you offer gift packaging?
A: Yes, you can select gift wrapping at checkout for an additional small fee.
Q: How can I use a discount code?
A: Enter your promo code during checkout in the “Discount Code” box, and the discount will automatically apply to your order total.
Q: Can I combine multiple discount codes?
A: Only one discount code can be used per order unless stated otherwise in the promotion terms.
7. General Information
Q: Where is Tresolo based?
A: Tresolo is proudly based in Alexandria, Egypt, and serves customers all across the country.
Q: Do you ship internationally?
A: International shipping is not available yet, but we’re working on expanding our reach soon.
Q: How can I stay updated about new arrivals and offers?
A: Subscribe to our newsletter at the bottom of our homepage or follow us on Instagram, Facebook, and TikTok to stay in the loop!
PRIVACY POLICY
Privacy Policy
Last Updated: October 20, 2025
This Privacy Policy describes how Tresolo ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit or make a purchase from www.tresolo.net
(the "Site") or otherwise interact with us.
By accessing or using any of our Services, you agree to the terms described in this Privacy Policy. If you do not agree, please refrain from using our Site or Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.
2. Information We Collect
We collect personal information to provide our Services effectively. The type of information we collect depends on how you interact with us.
A. Information You Provide Directly
This may include:
Contact details (name, address, phone number, email)
Order information (billing and shipping details, payment confirmation)
Account details (username, password, and security information)
Shopping activity (items viewed, added to cart, purchased, or reviewed)
Customer support messages or inquiries
You may choose not to provide certain information, but this may limit your ability to use some features of our Services.
B. Information Collected Automatically
We automatically collect data through cookies, pixels, and similar technologies, including:
Device and browser details
IP address and location data
Usage patterns and interaction with the Site
C. Information from Third Parties
We may receive personal information from:
Shopify, our e-commerce platform provider
Payment processors, for transaction validation
Advertising and analytics partners, to understand user behavior and improve performance
3. How We Use Your Information
We use your personal information for the following purposes:
To provide our Services: Processing orders, payments, returns, and account management.
To communicate with you: Order updates, support, or product inquiries.
To improve and personalize your experience: Analyzing user behavior and preferences.
To market our products: Sending promotional messages or showing tailored ads (you may opt out anytime).
To ensure safety and prevent fraud: Protecting our customers and systems from unauthorized activity.
4. Cookies
Our Site uses cookies to:
Operate and secure the website
Improve functionality and personalization
Measure analytics and marketing performance
For more information about Shopify’s cookies, visit https://www.shopify.com/legal/cookies
.
You may adjust your browser settings to block cookies, but this may affect Site functionality.
5. How We Share Your Information
We may disclose personal information:
To service providers (Shopify, shipping companies, payment gateways)
To marketing partners to deliver personalized offers
To affiliates within our business group
When required by law or legal processes
In case of business transfers, such as mergers or acquisitions
We do not sell or rent your personal information.
6. Data Security and Retention
We implement security measures to protect your information, but no system is completely secure.
We retain personal data as long as necessary for business, legal, or operational purposes.
7. Your Rights
Depending on your location, you may have rights to:
Access or request a copy of your personal data
Correct or delete your data
Withdraw consent to marketing communications
Request data portability
You can exercise these rights by contacting us at info@tresolo.com
.
8. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from minors.
9. International Data Transfers
Your data may be processed outside your country (including by Shopify’s servers located in Canada and the U.S.). We take reasonable steps to ensure your data remains protected.
10. Contact
If you have questions or requests regarding this Privacy Policy or our data practices, contact us at:
📧 info@tresolo.com
🏢 60 Ahmed Mohammed Ismail St, Muharam Baik, Alexandria, Egypt
Terms and Conditions
Last Updated: October 20, 2025
Welcome to Tresolo! These Terms and Conditions ("Terms") govern your use of our website www.tresolo.net
and our related services (collectively, the "Services"). By using our Site, you agree to comply with these Terms.
1. Use of the Website
You agree to use this Site for lawful purposes only. You must not misuse the Site, interfere with its operation, or attempt to gain unauthorized access to systems or data.
2. Products and Availability
We strive to ensure product details, pricing, and availability are accurate. However, we reserve the right to correct errors, update information, or cancel orders at any time if necessary.
Colors and images displayed on the Site are as accurate as possible, but actual product colors may vary depending on your device settings.
3. Orders and Payments
When you place an order, you agree to provide accurate and complete information.
We reserve the right to refuse or cancel any order for reasons such as suspected fraud, product unavailability, or incorrect pricing.
All payments are processed securely through trusted payment gateways integrated with Shopify.
4. Shipping and Delivery
Shipping times and costs are displayed during checkout and may vary based on your location.
Tresolo is not responsible for delays caused by courier services, customs, or unforeseen events beyond our control.
5. Returns and Exchanges
We accept returns within 14 days from the date you receive your product, provided that:
The item is unused, undamaged, and in its original packaging.
You contact us first and provide photos of the item before return approval.
If the item is found used or damaged (unless originally received as such), the return will be denied.
If you change your mind, you may return or exchange the product, but shipping fees will apply.
Refunds will be processed through your preferred digital payment method after inspection and approval of the returned item.
6. Intellectual Property
All content on this Site—including images, text, logos, graphics, and layout—is the property of Tresolo and protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any material without our written consent.
7. Limitation of Liability
Tresolo is not liable for:
Indirect, incidental, or consequential damages
Loss of data, profit, or business opportunity arising from Site use
Delays, errors, or interruptions due to third-party services
Your use of this Site is at your own risk.
8. Third-Party Links
Our Site may include links to other websites. We are not responsible for the content, policies, or practices of third-party sites.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes shall be resolved exclusively by Egyptian courts.
10. Contact Us
For questions about these Terms, please contact:
📧 info@tresolo.com
🏢 60 Ahmed Mohammed Ismail St, Muharam Baik, Alexandria, Egypt
CONTACT US
We’re here to help you with anything you need — whether it’s product questions, order support, or choosing the perfect bag.
📩 Email: info@tresolo.com
📞 Phone / WhatsApp:
+20 127 773 3589
+20 127 733 3872
📍 Address: 60 Ahmed Mohammed Ismail St, Muharam Baik, Alexandria
🛍️ Website: www.tresolo.net
Our team will get back to you as quickly as possible.
At Tresolo, your satisfaction is our priority.
